Last Updated: 29-01-2025

At Tastify, we strive to ensure customer satisfaction with our high-quality ice cream ingredients. This policy outlines the terms for order cancellations, returns, and refunds.

1. Order Cancellation

• Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped.
• Once an order is processed or shipped, cancellation is not possible.
• To cancel an order, please contact us at:
  📞 Phone: +91 9629300823
  📧 Email: tansibalasundaram@gmail.com
• If the cancellation request is approved, a full refund will be issued to the original payment method within 5-7 business days.

2. Returns & Replacements

• Returns are accepted only in case of damaged, defective, or incorrect products.
• Customers must notify us within [X] days of receiving the order.
• The product must be unused, in its original packaging, and with all labels intact.
• To request a return, contact us with:
  • Order number
  • Photos of the damaged/incorrect product
  • Description of the issue

3. Refund Process

• Once we receive and inspect the returned product, we will process the refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable, unless the return is due to our mistake.

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used ingredients
• Products without original packaging
• Items past their expiration date

5. Late or Missing Refunds

• If you haven’t received a refund after the specified period, please check with your bank.
• If the issue persists, contact us for further assistance.

6. Contact Us

For any cancellation or refund-related queries, reach out to us at:
📍 Address: Salem, Tamil Nadu, India
📞 Phone: +91 9629300823
📧 Email: tansibalasundaram@gmail.com